Privacy Policy

Information you provide directly:

• Name, email address, company, and job title when you sign up for a program (Baseline, Amplify, etc.), take an assessment, request a playbook, or contact us.
• Account credentials when you create an account.
• Responses you submit through assessments, questionnaires, and forms.
• Communications you send to us (email, support requests).
• Payment information you provide for paid programs. Card details are handled by our payment processor; we do not store full card numbers.

Information collected automatically:

• Device, browser, and connection information (IP address, browser type, operating system).
• Pages viewed, links clicked, time spent, and referring URLs.
• Cookies and similar technologies (see Cookies below).

Information from third parties:

• Authentication and analytics providers may share account or usage data with us in accordance with their own privacy terms.

• Deliver, operate, and improve the Services.
• Create and manage your account.
• Send transactional messages (account, program, billing, security).
• Send marketing communications you have opted into; you can unsubscribe at any time.
• Personalize your experience and recommend relevant programs.
• Measure and analyze usage so we can improve our content and offerings.
• Detect, prevent, and respond to fraud, abuse, security incidents, and legal issues.
• Comply with our legal and contractual obligations.

We use cookies and similar technologies on our website, including:

• Google Analytics 4 (GA4) to understand how visitors use the site. Google may use this data in accordance with its own privacy policy.
• Meta (Facebook) Pixel to measure advertising performance and reach audiences who may be interested in our programs.
• Authentication cookies to keep you signed in to your account.
• Preference cookies (such as theme) to remember settings between visits.

You can control cookies through your browser settings. Disabling some cookies may limit functionality.

We do not sell your personal information. We share it only with:

• Service providers that help us run the Services, including hosting (Netlify), database and authentication (Supabase), analytics (Google), advertising platforms (Meta), email service providers, and payment processors. These providers are contractually limited to using your data only as needed to provide their services to us.
• Legal and safety reasons when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, where your information may be transferred subject to this policy.

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion.
• Object to or restrict certain processing.
• Receive a portable copy of your information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing emails (use the unsubscribe link or email us).

To exercise any of these rights, email us at troy@relevantailab.com. We will respond within a reasonable time, subject to verification.

If you are in California, the EU/UK, or another jurisdiction with specific privacy laws (such as CCPA or GDPR), you may have additional rights under those laws. Contact us to exercise them.

We use industry-standard administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure; you use the Services at your own risk.

The Services are intended for adults working in professional roles. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

Relevant AI Lab is based in the United States. By using the Services, you understand that your information may be transferred to, stored, and processed in the U.S. and other countries where we or our service providers operate.

We may update this Privacy Policy from time to time. The "Effective date" at the top reflects the most recent change. We will communicate material changes via email or a prominent notice on the Services.

Questions or requests about this Privacy Policy or your data:

Relevant AI Lab

Email: troy@relevantailab.com